RETURN POLICY
Last updated June 17, 2024
REFUNDS
All sales are final and no refund will be issued.
Defective Product Replacement Policy
1. Fill out the RMA (Return Merchandise Authorization) request Form.
2. Send the RMA Request form to us by email.
SENA: motosports.sena@gmail.com
3. Help you to resolve the defective unit issue by email and phone.
4. Let you know if the product is under warranty or not.
5. If the issue is not resolved even after step 1,2,3,4, send the
defective unit (Including Speakers and Mic) and Invoice copy to our office address
and share the tracking number.
Moto Sports Accessories India Pvt Ltd
601, Krishna Majestic Apt, Plot No:265, Road No:15,
Ayyappa Society, Madhapur, Hyderabad-500081.
Phone: +914040202718, Ext: 22
6. Do not send the defective unit to our office without the above procedure 1, 2, 3, and
4 otherwise the dealer has to pay the return shipping charges also.
7. Solve the defective unit issue in 5 -7 working days.
8. Find out whether the device is defective or not. We replace or repair the particular part if it
is defective.
9. Don’t replace the complete unit to the customer as per Sena policy.
10. If we don't have a stock, it may take longer than 7 working days to replace the main unit, speakers, mic, or battery.
Waterproof Warranty
1. All Sena products are waterproof, the water-exposed units will be repaired or
replaced accordingly.
2. It will take 4-5 weeks to replace or repair water-exposed units.
3. A waterproof warranty applies to devices purchased from Feb 25, 2023. Those who
purchased devices earlier Feb 25, 2023, are water resistant only.
Moto Sports Accessories India Pvt Ltd
601, Krishna Majestic Apt, Plot No: 265, Road No: 15,
Ayyappa Society, Madhapur, Hyderabad 500081
Ph No: +91 40 40202718, Email: motosports.sena@gmail.com
Warranty Disclaimer
In addition to damages that may occur due to the use of the product, SENA will not be liable
for damages to the product that occur due to the following events:
1. When the product is exposed to fire or short circuit.
2. When it has undergone any physical damage.
3. When the user does not follow the content of the user manual.
4. Intentionally water-exposed products will not come under Water Proof Warranty.
5. Dealers must sell the product within one year after purchasing from us. The warranty of
the product will be valid for 4 years (the 50S, 50R, 50C) and 3 Years (Remaining Sena
products) from the date of purchase irrespective of the dealer sale transaction.
Notes
Sena Products Warranty Period
Product Category Products Warranty Period-Plan
Motorcycles >Communication
Premium
50 Series (50C, 50S, 50R) 3 Years
Motorcycles >Communication
Standard
10C Evo, 30K, 20S Evo, Spider
ST1/RT1, 10S, SF4, SMH10 2 Years
Motorcycles >Communication
Basic
5S, SF2, SMH5 2 Years
Cycling > Helmet R1, R1 Evo, R2, R2 Evo, R2X, M1,
M1 Evo, X1S, C1 2 Years
Industrial > All Tufftalk Series, Expand series
Mesh Port Adapters 2 Years
Moto Sports Accessories India Pvt Ltd
601, Krishna Majestic Apt, Plot No: 265, Road No: 15,
Ayyappa Society, Madhapur, Hyderabad 500081
Ph No: +91 40 40202718, Email: motosports.sena@gmail.com
Charging time
Please charge the Sena Products battery as per the product specifications mentioned in the
user manual. The battery performance will be reduced if you charge overnight.
Motorcycle Communication
10S – 3 Hours
50S, 50C, 30K, Spider-ST1/RT1, 20S Evo, 10C Evo, SMH10, SMH5 – 2.5 Hours
5S, SF2, SF4 - 1.5 Hours
50R – 1 Hour
Cycling Smart Helmet
X1S – 3.5 Hours
R1Evo, R2Evo, M1Evo – 3 Hours
C1, R1, R2, M1 - 2.5 Hours
R2X – 2 Hours
Industrial
Expand Mesh, Tufftalk M, Tufftalk Lite – 3 Hours
Expand Boom, Tufftalk– 2.5 Hours
Power Cable
Please use the SENA data cable only for charging the device.
Purchased SENA products outside India
If the product is purchased outside of India, they need to contact the store where they
made the purchase and we do not provide any service or replacement for that
product.
Local Support
Please do not contact us for the repair or replacement if the customer already contacted
SENA International customer support must deal with them only otherwise You follow
SENA India customer support policies if you need a repair or replacement of the device from us locally.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
motosportsaccessories@outlook.com
